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SIM National CXO Series – Nov 18th
November 18, 2020 @ 12:30 pm - 1:30 pm
Our next session in the Cxo Series will feature both the CEO and CIO of UKG (Ultimate Kronos Group).
Join us for this fascinating conversation with two of the key figures in the transformation of a multi billion-dollar company.
UKG CEO Aron Ain fiercely contends that there is a direct link between employee engagement, customer satisfaction, and business success – and he has proof. When he became CEO of Kronos in 2005, Ain and team put a laser focus on employee engagement as a growth strategy and saw worldwide employee engagement scores skyrocket as revenue nearly tripled to beyond $1.5 billion.
Passionate about delivering the experience that customers expect, Ain asserts that employee retention leads to loyal and satisfied customers. According to Ain, “Employees who feel valued stay longer and develop a deeper understanding of and stronger relationships with our customers. It is their experience and knowledge that allows UKG to deliver incredibly innovative products and a superior customer experience.” Ain’s focus on the customer experience is the reason that a customer-first orientation is a core value intricately woven into the fabric of the company.
UKG CIO, John McGregor has made a significant impact on the company’s strategic direction, leading the effort to build Kronos Cloud, which is home to customers worldwide, and helping to drive the company’s successful transformation into a software-as-a-service (SaaS) company. As part of that evolution, he restructured his department as an IT-as-a-service organization—implementing a model for IT operations that was well ahead of the industry curve.
In April 2020, Kronos and Ultimate Software merged to become UKG, a combined company with more than 12,000 employees and $3 billion in revenue.
Registration
Please register on the National SIM Page.
