The Journey to Enterprise Service Management
John Bourbeau, Global IT Support Leader for Red Hat, the leading open-source enterprise solutions provider, will be presenting his SUPPORT ORGANIZATION TRANSFORMATION
John will walk us through his two-year journey in transforming the Red Hat IT Support Organization into a world-class, award-nominated support organization.
John will explain the why, the how and where the organization is headed next.
5:00 – 6:15P – Networking
6:15 – 6:45P – Dinner
6:45 – 7:00P – Chapter Business
7:00 – 8:00P – Presentation
8:00 – 8:30P – Networking
8:30 – 9:00P – Members In Transition
Please register for the event or email your RSVP to Karen Kostulas.
Please include your full name, professional title, with company email in the message.
SIM NJ Members $70.00, non-member guests $100.00. Non-member guests must be accompanied by a member.
Tickets are not available as this event has passed.